Global Clinical Training Manager

Our Company

Gentuity is an exciting and highly innovative medical technology firm, active in the research and development, clinical translation, and commercialization of vascular imaging devices. This opportunity provides the candidates the unique chance to work on innovative medical products, with the potential to significantly change the practice of medicine in the care of patients suffering from a wide range of highly debilitating vascular diseases.

 

SUMMARY OF PRIMARY DUTIES AND RESPONSIBILITIES:

Provide expert clinical and product use knowledge to our business and our global channel partners:

Business: Be our product’s clinical use expert

• Serve as an expert in clinical application of Intravascular imaging by maintaining awareness of latest clinical data and usage trends.
• Maintain detailed current knowledge of competitive product solutions
• As clinical representative to project teams, provide the voice of the customer to the assigned programs, advocating for and evaluating changes to the system features and user interface.
• Train participating investigators and lab staff on clinical study workflow.
• Hands-on training and support of investigational device use at the clinical sites.
• Work closely with the Gentuity clinical research team to create cath lab workflow for investigational device studies.
• Support and ensure the success of our company sponsored clinical studies
• Site training
• Enrollment & Utilization
• Build strong site physician and tech relationships
• Represent the customer perspective in failure analysis and complaint handling processes.
• Answering detailed product and service questions. Identifying and fulfilling customer needs to achieve satisfaction. Handling complaints, providing appropriate solutions and alternatives.
• Keeping records of customer interactions, processing customer orders, returns and filing documents.

Global Channel Partners: Support and ensure the success of our global channel partners

• Provide commercial training and clinical support on the Gentuity system and imaging application both in the US and internationally.
• New Product Launches: Develop the required new product training plans to lead the clinical education of our channel partners and their sales and clinical resources.
• Provide clinical updates to our global channel partners ensuring they are current regarding new clinical trial results relating to our products
• On-site support for initial customers

Other duties as assigned.

 

EXPERIENCE/SKILL REQUIREMENTS:

Minimum of 3 years of experience in:
• Intravascular imaging
• Coronary Cath Laboratories
• Clinical support role for a medical device company operating in these areas
• Clinical device training and support as part of investigational device studies
• Trained physicians and techs on use of investigational devices.
• Experience with supporting clinical trial research at the investigational sites.
Overnight travel.
Requires 60-80% travel by airplane or automobile. Both international and domestic.
Experience in supporting clinical studies preferred.
Experience in developing and delivering training